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Frequently Asked
Questions (FAQ)

Is Omni Cleaners Environmentally Friendly?

Yes, we are. The hydrocarbon solvent that we use is safe on the garments, the human body, and the environment. In addition to our hydrocarbon solvent, which is not labeled as a probable carcinogen by the EPA, we have numerous active recycling programs in place to minimize waste. We also continually identify and implement programs and equipment designed to reduce utility usage.

When a garment's label says 'Washable,' does this mean it cannot be dry cleaned?

Not necessarily. The Care Label Rule states that only one suitable method of care must be on the label. We strictly follow the care instructions, unless otherwise requested.

Is it safe to wet clean a garment with 'Dry Clean Only' care instructions?

When determining if a garment can be safely wet cleaned, our professionally trained expert will look at the fiber content, fabric construction, colorfastness, trims, and other components such as interfacings and linings.

Does dry cleaning shrink clothes?

Usually not. The dry cleaning process is carefully controlled by professional cleaners.

Does frequent dry cleaning shorten the life of a garment?

On the contrary, frequent cleaning prolongs the life of a garment. Not only do stains set with age, making the garment unwearable, but ground-in dirt and soil act as an abrasive causing rapid wear of fibers.

How do I tell you about a special request concerning a garment?

You can simply have a detailed note or written instructions with your order.

Once your credit card information is entered into our system it gets encrypted and cannot be accessed by anyone.

You can simply use any type of plastic bag. Just leave it out in your designated area with your name and phone number and we will handle the rest.

How do you keep my credit card safe?

Once your credit card information is entered into our system it gets encrypted and cannot be accessed by anyone.

How do I pay for the pickup and delivery service?

We will set you up with a 30-day billing cycle with your credit card on file, which will be charged at the beginning of the month. There will be a detailed itemized receipt attached to each order that is delivered to you. We can send you an invoice if you provide us with your email address.

What time do you pickup and deliver?

Our drivers are on the route from 8 AM to 3 PM. We request our customers to keep their bags ready by 8 am and we will have your clothes delivered by 6 pm the next scheduled delivery day. At Omni Cleaners, you get a text message reminder the day before your scheduled pickup and delivery day.

How often do you pickup?

Below are the variety of options for pickup and delivery depending on your cleaning needs. Once a week pick up and drop off Twice a week pick up and drop off On-demand service in which we come to you on request

Can I access my wardrobe online?

Absolutely we use cutting edge technology, not only can you access your wardrobe but also see realtime information about your garments cleaning status and chat with our dedicated team members via text message instantly.

Do I have to be at home when you pickup or deliver my clothes?

No, not at all, in fact, most of our residential customers are not home. By supplying our customers with personalized complimentary bags and the convenience of monthly billing our customers now enjoy the benefit of free pickup and delivery service without being physically present at home.

Have a Question? We are hereto help you!

Send us message

Frequently Asked Questions (FAQ)

Have a Question? We are here
to help you!

Frequently Asked
Questions (FAQ)